Customer Service Policy

At Breville Depot, we are dedicated to providing an exceptional customer experience—from your first visit to our website, through every interaction with our products and support team. Our policy is designed to ensure transparency, trust, and timely resolution for all your needs.

1. Contact Us
We are here to help. For any questions, concerns, or assistance, please reach out via:

  • Email: [email protected]
    We strive to respond to all inquiries within 24 hours on business days (Monday–Friday, 9am–6pm EST).

2. Order Support & Shipping

  • Order confirmation and tracking details will be sent to your email once your purchase is processed.

  • We partner with reliable carriers to ensure your high-end appliances are delivered securely and efficiently.

  • For shipping delays or issues, please contact us immediately so we can intervene and provide updates.

3. Returns & Refunds
We stand behind the quality of our products. If you are not fully satisfied, you may return your item under the following conditions:

  • Timeframe: Returns are accepted within 30 days of delivery.

  • Condition: The product must be unused, in its original packaging, and include all accessories and documentation.

  • Process: Please contact our support team to initiate a return and receive a Return Authorization (RA) number. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  • Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method within 5–10 business days.

4. Warranty & Repairs

  • All products are covered by the manufacturer’s warranty. Warranty duration and terms vary by product and brand.

  • For warranty claims or service requests, please contact us with your order details and a description of the issue. We will guide you through the process, whether it involves repair, replacement, or direct manufacturer support.

5. Product Expertise & Advice
Our team includes kitchen appliance enthusiasts who can provide usage tips, product comparisons, and care advice. Feel free to ask us anything—we’re here to help you make the most of your premium appliances.

6. Continuous Improvement
We value your feedback. If you have suggestions on how we can improve your experience, please let us know. Your input helps us elevate our service and product offerings.